Refund policy

Last updated: 2026-09-23.

1. Free plan. The Free plan costs nothing, so there is nothing to refund.
2. Pro plan. Pro is a monthly subscription of USD 20 plus VAT where applicable, sold by Paddle.com as merchant of record. Paddle’s buyer terms apply to the purchase, and your invoices come from Paddle.
3. Cancelling. You can cancel at any time from the console (Billing → Manage subscription) or through the link in any Paddle invoice. Cancellation takes effect at the end of the period you have already paid for; you keep Pro until then and are not charged again.
4. 14-day money-back on your first payment. If Pro is not what you expected, ask within 14 days of your first Pro payment and we refund it in full, no questions asked. This covers the statutory right of withdrawal for consumers in the EU and UK.
5. Renewals. Renewal payments are not refunded, except when the service was unavailable for a significant part of the period or a payment was taken in error. Tell us within 30 days of the payment.
6. How to ask. Email support@artefaktum.dev with the email address on your account and the Paddle order number, or use paddle.net with your order details. Approved refunds are issued by Paddle to the original payment method, usually within 5 to 10 business days.
7. After a refund. A refunded subscription ends immediately and your tenant returns to the Free plan and its limits. Your artifacts are not deleted.
8. Changes. We will post changes on this page and update the date above.